At Singapore Cleaning Service, we know that many households have questions before booking a helper. Whether you’re planning a one-time cleaning, a recurring schedule, or want to combine ironing with general cleaning, our FAQ page is here to guide you.
Our aim is to give you clear, simple answers so you can book with confidence. Below, you’ll find answers about booking, scheduling, payments, preparation, safety, and service details. For specific information on move-in, move-out, ironing, or spring cleaning, please check the dedicated service pages.
No, you don’t have to be at home while the cleaning is done. Many clients provide access via keys, smart locks, or building security passes. Our cleaners are vetted, trained, and insured, so you can trust them to complete the job safely. For first-time bookings, we recommend being present to explain your preferences.
Yes. For recurring services, we make every effort to assign the same cleaner to your home. Having the same helper ensures consistency and familiarity with your preferences. If your regular cleaner is unavailable, we will inform you in advance and assign a replacement.
For part-time cleaning services, customers typically provide their own tools such as mop, vacuum, broom, rags, and detergents. This allows us to use the products you prefer in your home. If you require a cleaner to bring equipment, please let us know during booking so we can make the necessary arrangements.
Our cleaning team works daily from 8:00 am to 8:00 pm. We can arrange early morning or late evening sessions with advance notice. This flexibility ensures we can fit into your schedule, whether you need a quick weekday clean or a weekend session.
Booking is simple. You can call, WhatsApp, email us, or submit the enquiry form on our Contact Us page. Once we receive your request, we’ll confirm details and ask for a small down payment to secure your slot.
We accept PayNow, bank transfers, and cash payments. For corporate clients, invoice billing can also be arranged. Full payment instructions will be provided once your booking is confirmed.
If you need to cancel or reschedule, please let us know at least 24 hours in advance. This gives us enough time to adjust schedules for both cleaners and clients. Late cancellations may incur a small fee to cover the cleaner’s allocated time.
Yes, there is a small surcharge for weekend cleaning appointments. For one-time cleaning, it’s typically S$10 per cleaner, while weekly recurring sessions may have a S$5 weekend fee. The surcharge is kept minimal to ensure affordability.
If your condo, office building, or estate requires paid parking or access charges, these costs will be added to your service bill. Please let us know in advance so we can advise the cleaner and ensure smooth entry.
Our cleaners are thoroughly vetted, and such incidents are very rare. If you suspect an item is missing, please contact us within 24 hours so we can investigate immediately. For peace of mind, we recommend keeping valuables like cash and jewellery securely stored before your session.
Yes, you can provide a priority list of areas or tasks you’d like us to focus on. This can include detailed bathroom cleaning, kitchen deep cleaning, or dusting specific areas. A clear checklist ensures our cleaners meet your expectations in every session.
If your usual cleaner is on leave or unavailable, we will arrange a replacement and inform you in advance. All our cleaners are trained to the same standards, so you can expect consistent service.
We recommend booking 3–5 days ahead to secure your preferred time slot. During festive seasons or weekends, it’s best to book even earlier as demand is high. For urgent or same-day cleaning, contact us via WhatsApp to check availability.
Yes. If you find more work is needed, you can extend the session subject to the cleaner’s availability. Additional hours will be charged at the same hourly rate.
To help the session run smoothly, please put away personal belongings, keep valuables safe, and prepare your cleaning tools. If you have any special requests (like focusing on ovens or ceiling fans), write them down so the cleaner can prioritise.
If you are not happy with any part of the service, let us know within 24 hours. We’ll address the issue promptly, whether it means re-cleaning the area or offering a service adjustment. Customer satisfaction is always our priority.
In the rare event of accidental damage, please notify us immediately. Our cleaners are insured, and compensation of up to S$100 per incident may be offered after review. To avoid accidents, we advise clients to store fragile items safely before cleaning.
Call/Text @ 8167 5339
Email: enquiry@singaporecleaningservice.com
Or click here to contact us through the contact form.
Additional services available, including Ironing Service, Move-In Cleaning, Move-Out Cleaning, and Spring Cleaning.
